Delivery information

We have several delivery options depending on your shipping address. Shipping costs per
each delivery method available in your region are shown in the online order form and vary
based on the carrier, the total weight, value of the order and distance to the destination.

In-stock items are shipped within 6 working days of the payment verification date.

Delivery times will vary based on the shipping method chosen.

If you chose to pay cash to courier upon delivery (if courier service is available in your
region), your order will be delivered the date you agreed on with the store administrator,
who will contact you by phone or e-mail within 2 working days of your order placement.

Pre-sell goods are items that are not yet in-stock, but available for advanced purchase on
our site. Pre-sell items are shipped within 6 working days after they become available subject
to payment verification. Anticipated shipment time (i.e. “Available for shipping in mid-
September”) is indicated on the site adjacent to product information.

Preordered goods will be shipped within 6 days following the day when the goods arrive in stock subject to payment verification. The buyer is informed of the dates the goods are expected to arrive in stock when placing the order.

The buyer can cancel the order for the goods before shipment for no extra charges.

The buyer is entitled to refuse the delivered goods of proper quality within 7 days after the goods were received in accordance with the following:
The goods of proper quality can be returned if the all packaging, purchase documents and useful qualities of the goods are retained. If the buyer no longer has documents confirming the fact and conditions of purchase, he may provide other sufficient proofs to enable return of the goods.

The buyer has no right to refuse the goods of proper quality if the goods have particularly specified qualities useful solely to the buyer in question.

In case the goods are returned for reasons other than quality complaints, the reshipping costs are to the buyer? s account.

Mail service is responsible for the goods during transportation.

Please, open the package delivered under your order the moment you receive it. If any damage is revealed, make claims against mail service.

If you received incomplete, substandard goods, or goods outside your order, e-mail us at store@artlebedev.ru providing the number of your order.